Implementation Specialist

Implementation Specialist

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! A Product Implementation Specialist is a vital component of the customer’s implementation experience. You will be responsible for handling customer contact responsibilities for new firms that implement our products with a focus on successfully installing and testing utilities in the firm’s environment and preparing them for training and implementation. The ideal candidate will leverage technical skills, product and customer workflow expertise to ensure a firm’s successful implementation.

About the Role

In this opportunity as an

Implementation Specialist,

you will :

Deliver a Workstation Setup call to firms who purchase a GoFileRoom, Engagement Manager, Guided Assurance and / or 1040SCAN product implementation.

Run product installations, verify setup components, and ensure one user's workstation is configured successfully.

Collaborate with Professional Services Operations and designated workflow team(s) to support project kick-offs and milestones.

Bring appropriate internal individuals together to resolve issues promptly and appropriately.

Meet performance objectives established by the Customer Onboarding Manager.

About You

You’re a fit for the role if your background includes :

Minimum of 3 years’ experience working in a customer service environment or other relevant experience.

Bachelor's degree or equivalent professional experience.

Fluent English.

Knowledge of Thomson Reuters Tax & Accounting software products preferred.

Software installation experience is required.

Excellent analytical, decision making and time-management skills.

Ability to use creative methods, share ideas and use innovative approaches to address customer needs.

Strong partnership, communication and collaboration skills.

Strong call handling soft skills.

Ability to self-manage.

Ability to stay motivated in a fast paced, high-pressure environment and pivot based on the needs of the business.

Strong research and problem-solving skills.

Ability to excel in a peer-coaching atmosphere.

Willingness to learn new processes and skills to improve the customer experience.

Ability to work collaboratively and cross-functionally in an Agile team environment

To apply, please upload your updated resume in English.

Location : CDMX

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What’s in it For You?

Hybrid Work Model :

We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance :

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth :

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits :

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture :

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values : Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact :

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact :

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .

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