Implementation Specialist Mexico

Base is an advanced, all-in-one technology platform that opens the door to the global e-commerce market for entrepreneurs. We enable thousands of merchants to sell seamlessly through Amazon, eBay, Shopify, and other platforms, as well as ship with logistics leaders such as DHL and FedEx, among others.

We are a global team, and our international presence in many countries across Europe, the Americas, and India drives our innovation and allows us to think bigger. We are looking for people who are not afraid of challenges and want to join us in building technology that is truly changing the game in online retail.

Responsibilities

• Own the onboarding process for new customers—from kickoff to go-live.
• Set up integrations with sales channels (Tiendanube, Shopify, Mercado Libre), ERPs, and logistics partners.
• Understand each merchant’s operational workflow and tailor configurations accordingly.
• Support customers during the first weeks to ensure proper usage and adoption.
• Troubleshoot technical issues, escalate bugs or feature requests, and ensure resolution.
• Help document implementation processes and contribute to improving onboarding playbooks.
• Collaborate closely with Product and Customer Success teams.

Requirements

Benefits