Implementation Consultant

Overview

Get to Know Us :

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Responsibilities

Make Your Mark : The Implementation Consultant is responsible for implementing the company's accounting software products with new and / or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.

• Leads multiple concurrent implementation projects with general direction and standard implementation procedures.
• Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
• Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes / documentation, expense management, etc.
• Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
• Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.
• Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption.
• Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.
• Assesses and troubleshoots application issues during the implementation cycle.
• Provides application feedback to Product team in order to enhance or resolve functionality for future releases.
• Performs other tasks and responsibilities as assigned.

Qualifications

What You'll Bring :

Preferred Qualifications

We’re Even More Excited If You Have :

Why BlackLine

Thrive at BlackLine Because You Are Joining :

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

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