Integrations Technical Specialist

The Integration Operations Team facilitates seamless experiences connecting our partners across the globe with POS or Inventory Feed system integrations during initial platform launches and transitions to new providers. As part of the Merchant Services Core Onboarding teams, we enable Merchants to reach their revenue goals faster – acting as their technical consultant, we troubleshoot issues with precision and empathy. With adept communication skills and a #one-team-one-fight work ethic, we liaise with internal stakeholders in S&O, Product, BTA / BizApps, and external provider partners in the Restaurant + New Verticals line of business, delivering efficient, quality-driven, and human onboarding experiences.

About the Role

The Integrations Support Specialist is on the frontlines, providing every merchant a best-in-class integration onboarding experience during their journey with DoorDash. Integrations Support Specialists also take part in creating and automating processes for Integrated Onboarding flows, scoping and piloting new tools for integrated products, and working cross-functionally with S&O, Product, Sales, and Engineering to enhance operational efficiency, grow merchant revenue, and contribute to the success of our company’s capital initiatives. This role is expected to be hybrid and is required to be in the office at least every Thursday in 2025. The core working hours are Monday through Friday 8 am - 5 pm MST.

You’re excited about this opportunity because you will…

Create delightful customer experiences that help empower and grow merchants’ businesses.

• Conduct deep dives to root cause merchant issues, and find creative solutions to enable long-term success.

Collaborate cross-functionally to evaluate and rigorously test new tools and processes ensuring that they meet the highest standards of quality.

We’re excited about you because…

Why You Should Join Us

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and / or promotional process for jobs in certain locations.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

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Please select from the options below, your current immigration status in Mexico.

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The position is a hybrid work model. For the first few weeks, you’ll attend training in the office in Torre Mitikah. After training it will be a hybrid model where you’ll be expected to work from home the majority of the time. Do you have this flexibility?

This position requires an advanced level of English due to the type of responsibilities. Do you have the ability to both write and converse in English at an advanced level?

Do you have open availability for work? (If not, could you tell us what availability you do have?)

Have you had a job for more than 6 months?

We might ask you for proof of employment during the process, would you be able to provide a proof of at least 6 months employment if asked?

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