Support Specialist, Integration

Overview

The Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls.

How you'll add value

• Prompt customers for information necessary to troubleshoot problem reports
• Identify solutions to problem reports and deliver them to customers
• Help customers understand R365 Non-POS integrations functions
• Route non-integrations customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to Integrations Support Manager or Lead
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Train and mentor new team members at the request of Support management
• Assist Manager, Integration Support in rolling out and supporting new non-POS integrations
• Other duties as assigned

What you'll need to be successful in this role

Preferred Qualifications

Additional details

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Job titles

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