Customer Success Specialist (bilingual)

ABOUT US

Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin America. 🌎

👉 We are currently seeking a Customer Success Executive – Loyalty Programs to join the team supporting our client in Mexico.

📍 Location : Hybrid

⏳ Contract duration : 12 months

💼 Contract type : Independent professional

🌐 Language : Advanced English (minimum 80%)

EDUCATION

Bachelor’s degree in Business Administration, Marketing, Communications, Engineering, or a related field.

EXPERIENCE

2 to 4 years of experience in client management and operational project management, ideally within loyalty, marketing, or digital ecosystem environments.

SKILLS AND KNOWLEDGE

• Strong client relationship management and follow-up on requirements.
• Ability to structure information and processes with a strong action-oriented mindset.
• Experience coordinating operational deliverables and managing multiple stakeholders.
• Familiarity with dashboards, reports, and performance analysis for decision-making.
• Excellent communication, presentation, and teamwork skills.
• Proactivity, organization, and results orientation in dynamic environments.

RESPONSIBILITIES

🚀 If you are passionate about loyalty, payment solutions, and strategic project management, we want to meet you.

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