Customer Success Specialist, Life Sciences

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders such as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

The Customer Success Specialist will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in US to integrate JoVE’s content into their syllabi and support training and research activities.

Responsibilities :

• Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom.
• Delivering presentations and webinars at : (1) exhibits and conferences (2) University / Research center seminars and workshops
• Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers) and teaching / research staff at Universities and Research Institutes through daily outreach (phone calls, 1 : 1 meeting, emails, tailored projects etc)
• Providing customer feedback to sales, product and marketing teams
• Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
• Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements :

Why Join JoVE?