Customer Success Manager - 49070555948

Join to apply for the Customer Success Manager - 49070555948 role at Somewhere

Seeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted.

Position : Customer Success Manager

Working Schedule : 8AM - 5PM EST

Salary Range : $2500 - $3000 (final salary based on experience and client discretion)

Location : Santiago, Santiago Metropolitan Region, Chile

Opportunity

We are seeking a highly motivated and results‑driven Customer Success Manager (CSM) to join our team. You will play a crucial role in ensuring the success and satisfaction of our customers, focusing both on their initial onboarding experience and ongoing retention, including account renewals.

Your primary focus will be engaging with customers within their first 60 days, guiding them through onboarding, addressing challenges, and helping them achieve success using our platform.

The ideal candidate has a background in sales and thrives on creating long‑term partnerships with customers. You'll act as a coach, consultant, and advocate—driving adoption and ensuring customer value is achieved.

Key Responsibilities

Outreach & Engagement

• Achieve a daily target of 30+ outbound dials to connect with customers.
• Maintain regular contact with customers via phone, email, and other channels.
• Use Salesforce Sales Engagement to track interactions and progress.
• Touch at least 65 accounts per week (approximately 15 per day).

Customer Onboarding

Product Expertise

Progress Monitoring

Activation Metric Achievement

Problem‑Solving & Solutions Delivery

Relationship Building

Data Management & Reporting

Requirements

Seniority Level

Employment Type

Job Function

Industries

#J-18808-Ljbffr