Customer Success Manager

Hiring Exceptional Talent | Unicorn Hunter

Position Objective : Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal / External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities :

• Establish work plans for the areas under your responsibility according to the company's objectives.
• Review, analyze and improve the performance metrics of the areas in charge.
• Attention and follow-up to cases that require personalized attention.
• Review, control and carry out strategies that lead to compliance with the established objective.
• Provide continuity to skill growth to the customers.
• Periodically present results and action plans.
• Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective.

Desired skills :

Seniority level

Mid-Senior level.

Employment type

Full-time.

Job function

Customer Service in the Software Development industry.

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