Customer Success Manager

Position Objective-

Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal / External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities -

Establish work plans for the areas under your responsibility according to the company's objectives.

Review, analyze and improve the performance metrics of the areas in charge

Attention and follow-up to cases that require personalized attention

Review, control and carry out strategies that lead to compliance with the established objective.

Provide continuity to skill growth to the customers

Periodically present results and action plans

Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective

Desired skills -

College

Advanced English

Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects

Telematics

Automotive (engines, mechanical)

Training

Willing to travel up to 2 weeks a month

Good communication skills, friendly and personable while being a quick learner.

Written English and Spanish mandatory

Heavy duty mechanical knowledge