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Customer Success Manager
Aspen TechnologyCiudad de México, MexicoHace 7 horas
Descripción del trabajoBachelor’s Degree in an engineering or business-related field, or equivalent relevant experience. 5+ years of experience in Customer Relationship Management, Customer Success Management, Project Management, or equivalent. 3+ years serving process refining and / or upstream industries, or related field, is preferred. Excellent communication skills, both written and verbal. Strong project management, time management, organization, and attention to detail. Proven track record of meeting and exceeding financial goals or business objectives. Ability to facilitate and lead cross-functional teams and manage projects. Experience with managing multi-million-dollar portfolios preferred. Skilled at building relationships with key decision makers and senior management within accounts. Strong self-motivation, agility and business acumen. Travel up to 25%. Fluent English; Spanish and / or Portuguese as a second language is a plus. Seniority level : Mid-Senior level Employment type : Full-time Job function : Other Industries : Software Development
Overview
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The Customer Success Manager (CSM) is responsible for building and maintaining strong, high-level trusted advisor relationships within assigned accounts to ensure high customer satisfaction and ROI, secure renewals, and engagement in user group activities. The CSM will help a portfolio of customers achieve their business goals by leveraging AspenTech solutions and collaborating with the broader internal team to proactively support customer objectives and resolve risks.
Your Impact
- Owns the customer experience, journey and renewal results for your assigned enterprise and key accounts, ensuring alignment with internal stakeholders such as sales account management, executive sponsors and cross-functional counterparts.
- Develop and focus on customer trust and alignment for customer advocacy.
- Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer.
- Understand the customers’ business environment, challenges and opportunities, and align AspenTech’s initiatives with the customers’ initiatives to ensure customer retention.
- Uncover and mitigate risks that threaten customer satisfaction, renewal or growth; conceive and execute risk mitigation plans using AspenTech resources.
- Collaborate with internal implementation consultants, sales account managers, and renewal representatives to develop and execute plans that ensure satisfaction, positive references, secured renewal and expansion opportunities where appropriate.
- Facilitate and lead cross-functional teams and resources, managing with or without formal authority.
- Act as a trusted advisor throughout the entire lifecycle of a customer account from post-sale adoption to renewal.
- Proactively review customer health indicators, conduct on-site visits and Executive Business Reviews with key stakeholders to improve relationships and plan strategically with customers.
- Deliver product insight and strategy advice for sales enablement, communication, and training initiatives.
- Nurture assigned accounts into long-term strategic partnerships and ongoing solution adoption.
What You'll Need
Details
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Customer Manager • Ciudad de México, Mexico