GDS Operations Support Specialist

At Oversee, we are reimagining how corporate travel is managed.

Our cutting-edge technology and machine learning solutions replace the outdated, manual processes that slow companies down — unlocking cost savings, efficiency, and smarter decisions.

We bring together tr avel analytics  and actionable insights, giving global enterprises a clear view of their spend and the tools to continuously improve their programs.

We’re growing fast, with exponential YoY revenue growth and partnerships with some of the world’s largest Fortune 500 companies.

If you are looking for a  dynamic, fast-paced,  and positive  environment  — and want to help solve a $17B global problem — Oversee is the place to build, grow, and make an impact.

Why join us?

We are searching for a GDS Operations Support Specialist to deliver vital support to both new and existing customers. If you’re a Business Travel Consultant ready for a dynamic, challenging, and rewarding role, this could be the opportunity you’ve been waiting for. At Oversee, you’ll play a key role in ensuring a seamless customer experience by applying your GDS expertise, analytical skills, and problem-solving mindset. You’ll take ownership of operational processes, drive continuous improvements, and be part of a high-performing team that’s shaping the future of business travel.

Come shape the future of business travel with us!

This is a remote role in Costa Rica.

What you'll do :

• Provide exceptional support to customers, handling queries through Zendesk with speed and professionalism;
• Analyze customer performance, identify trends, and proactively recommend improvements;
• Manage rebookings, refunds, and exchanges efficiently across multiple GDS platforms;
• Investigate failed bookings, determine root causes, and contribute to solutions that prevent recurrence;
• Use internal reporting tools to track key metrics, identify issues, and escalate as needed;
• Collaborate with internal teams to optimize operational processes and improve service delivery;
• Support product development by providing operational insights, testing functionality, and identifying potential challenges;
• Continuously seek opportunities to enhance our products, services, and customer experience.

About you :

Bonus points if you have :

We are proud to be an equal opportunity workplace.

We provide employment opportunities without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.