Technical Support and Operations Analyst - Sales Systems

Overview

We are looking for a detail-oriented and proactive Support and Operations Analyst to join our Growth Product team. In this role, you will play a critical part in supporting and managing the day-to-day operations of our go-to-market systems, including our eCommerce Webstore, sales platforms, and internal tools for sellers. This position blends product support, operational monitoring, QA testing, and process improvement - ensuring high-quality user experiences and seamless internal workflows.

This is a remote position open to candidates residing in Mexico.

About Samsara

Samsara (NYSE : IOT) is the pioneer of the Connected Operations Cloud, which enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve safety, efficiency and sustainability of the physical operations that power the global economy, spanning industries such as agriculture, construction, field services, transportation, and manufacturing.

Responsibilities

• Product Support : Offer support for go-to-market tools and platforms, delivering timely, pragmatic assistance to internal teams and external users.
• Troubleshooting : Troubleshoot and resolve customer and sales representative issues, ensuring swift resolution and a positive experience.
• Data Validation : Investigate and validate go-to-market data, resolve discrepancies, and support ongoing data hygiene efforts.
• Product Guidance : Provide product usage guidance to cross-functional teams and stakeholders.
• Issue Identification : Identify recurring issues or themes and collaborate with product teams to inform roadmap decisions and drive improvements.

Process Improvements & Documentation

Product Operations & Monitoring

Minimum requirements

An ideal candidate also has

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

We embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration and access to resources. All offers of employment are contingent upon the ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Offers

Samsara is aware of scams involving fake job interviews and offers. We do not charge fees to applicants at any stage of the hiring process. Official communication will come from emails ending in “@samsara.com” or “@us-greenhouse-mail.io”. For more information, visit our blog post on fraudulent employment offers.

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