Virtual Administrative Coordinator

Job Title : Virtual Administrative Coordinator

Location : Remote (Work from Home)

Schedule : Full-Time, 8AM to 5PM (PST)

Salary : 1200 USD / Month

Job Summary

We are looking for a detail-oriented Virtual Administrative Coordinator to support our franchise operations remotely. This role plays a vital part in providing exceptional customer service, managing appointment scheduling, handling permit processes, submitting utility tickets, assisting in project management, and maintaining accurate administrative records. The ideal candidate is self-motivated, tech-savvy, and capable of working independently in a fast-paced remote environment.

Key Responsibilities

Customer Service & Appointment Setting

• Provide excellent customer support through email, phone, and other channels.
• Add customer and job data into Fence 360 and conduct project task sign off for each step of the fence process
• Schedule and confirm customer appointments for consultations, estimates, and project installations.
• Coordinate availability across multiple teams to ensure timely service delivery.
• Follow up with customers regarding pending actions, appointments, and feedback.
• Answer overflow calls, provide basic customer assistance, or redirect calls as needed.
• Maintain a professional and friendly phone presence.

Permit Filing

Utility Ticket Management

Estimate Management

Phone Support :

General Administrative & Project Support

Requirements