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Contact Center Supervisor

Contact Center Supervisor

Cart.comMexico
Hace 8 días
Descripción del trabajo

Benefits

  • Food vouchers
  • 90-day contract, then open-ended
  • 30-aguinaldo bonus
  • 35% vacation bonus
  • Life and medical insurance
  • Salary $23,500.00 MXN gross monthly

Summary :

Call Center Supervisor On-site Polanco, V Sección , qualified to organize and lead our call center staff. You'll be responsible for evaluating their work and providing feedback to maximize performance. Experience in customer service and supervision. Strong communication skills and the ability to lead and motivate. You'll need to be organized and reliable, as well as have a results-oriented mindset. The goal is to drive excellent performance within your team, leading to sustainable business growth.

What You’ll Do :

  • Assist in setting goals for specific individuals and teams
  • Hire and train new employees
  • Answer employee questions and provide information and feedback
  • Anticipate escalations and take calls when necessary
  • Develop ways to streamline procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls on hold, etc.
  • Ensure compliance with policies regarding attendance, established procedures, etc.
  • Keep management informed of issues and problems
  • Prepare results and performance reports

    • Who You Are :

  • Proven experience as a call center supervisor or similar supervisory position
  • Customer service experience is essential
  • English proficiency
  • Working knowledge of MS Office
  • Technology expertise with knowledge of telephone equipment and related software
  • Knowledge of performance evaluation procedures
  • Exceptional communication and negotiation skills
  • Results-oriented approach
  • Excellent organizational and leadership skills
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