Customer Success Manager I

Customer Success Manager I

Job Location : MX-Mexico Home Office

Requisition ID : 2025-78074

Category : Sales

Overview

The Team : We are a group of self-motivated individuals who work closely with our customers to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment, working closely with our Customers, Engineering, Product Management, and other teams to help build the best location services available in the market today.

The Role : As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships. The role covers all industries, focusing on key and strategic accounts, utilizing HERE products and services. You’ll also have the opportunity to obtain PMI / PMP certification.

Responsibilities

• Through high-touch customer engagement, develop and execute a Success Plan to help Customers maximize the value from HERE products & services
• Collaborate with stakeholders and manage cross-functionally to drive complex, strategic, and large-scale customer engagements and ensure successful customer delivery (product launches, projects, etc.)
• Be the Voice of the Customer by providing regular feedback to Product and Sales, and proactively drive executive-level reviews and decision making as needed
• Identify gaps in methodologies and / or processes for any part of the customer lifecycle and drive change for continuous improvement
• Consult clients on opportunities to improve their Navigation, IoT, and LBS solutions, in conjunction with HERE Sales Account Executives
• Act as the main technical customer interface and ensure customer requirements are understood across internal divisions
• Travel up to 25%, domestic and international, to meet customers and suppliers as needed

Qualifications

The Customer Success Team drives customer product adoption, expansion and retention through proactive planning, management, and execution, collaborating with internal teams. The role focuses on ensuring customers maximize the value they get from HERE products and services and successfully renewing subscriptions while providing a seamless customer experience. This role requires a high level of expertise in strategic relationship management, leadership, networking, and commercial awareness, with the ability to influence positive outcomes, along with most of the following :

What We Offer

Equal Opportunity

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, or other legally protected characteristics.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes—from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we strive to be the change we wish to see by creating solutions that fuel innovation, provide opportunity, and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us.

How to apply

Apply for this job online.

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