Customer Success Manager, Mexico

Overview

Location

Our Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in Mexico .

We are DoiT, a global technology company that helps cloud-driven organisations leverage the cloud to drive business growth and innovation. We provide Cloud Intelligence to help customers solve multicloud problems and drive efficiency, with specializations in Kubernetes, GenAI, CloudOps, and more. We work with AWS, Google Cloud, and Microsoft Azure and serve more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who educate, mentor, advise, and solve problems to ensure customers are getting the most out of our product and team. We are looking for a Customer Success Manager to own a portfolio of customer accounts and act as a trusted advisor to DoiT customers. The ideal candidate is self-motivated and goal-oriented, skilled at developing strong customer relationships that promote retention and value realization at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

• Own a portfolio of accounts across the full customer lifecycle : onboarding, adoption, value realization, renewal, and expansion
• Deliver customer training and education on the DoiT console
• Build deep relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions with business goals
• Identify risk using health scores, product usage, and customer sentiment; create mitigation plans with Account Managers, Technical Account Managers, and leadership
• Evaluate and communicate customer needs to the DoiT organization and your manager
• Act as a customer advocate, maintaining trust and transparency
• Escalate problems and feedback to engineering, product, and other departments
• Maintain a detailed understanding of DoiT’s products and services to advise customers on how to leverage solutions

Qualifications

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. We are a global, remote-friendly team that supports work-life balance, professional growth, and a culture of ownership.

Benefits

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