Customer Success Manager, Mexico

OverviewLocationOur Customer Success Manager will be an integral part of our global Customer and Product Success team.

This role is based remotely in Mexico.We are DoiT, a global technology company that helps cloud-driven organisations leverage the cloud to drive business growth and innovation.

We provide Cloud Intelligence to help customers solve multicloud problems and drive efficiency, with specializations in Kubernetes, GenAI, CloudOps, and more.

We work with AWS, Google Cloud, and Microsoft Azure and serve more than 4,000 customers worldwide.The OpportunityWe are a team of Customer Success professionals who educate, mentor, advise, and solve problems to ensure customers are getting the most out of our product and team.

We are looking for a Customer Success Manager to own a portfolio of customer accounts and act as a trusted advisor to DoiT customers.

The ideal candidate is self-motivated and goal-oriented, skilled at developing strong customer relationships that promote retention and value realization at the intersection of cloud technology, financial operations, and customer impact.ResponsibilitiesOwn a portfolio of accounts across the full customer lifecycle : onboarding, adoption, value realization, renewal, and expansionDeliver customer training and education on the DoiT consoleBuild deep relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions with business goalsIdentify risk using health scores, product usage, and customer sentiment; create mitigation plans with Account Managers, Technical Account Managers, and leadershipEvaluate and communicate customer needs to the DoiT organization and your managerAct as a customer advocate, maintaining trust and transparencyEscalate problems and feedback to engineering, product, and other departmentsMaintain a detailed understanding of DoiT's products and services to advise customers on how to leverage solutionsQualifications2+ years of experience in Customer Success in a B2B SaaS company1-2 years of experience with a public cloud platform like GCP, AWS, or AzureExperience driving success plans and achieving customer targetsExcellent communication and relationship-building skillsAbility to learn new technologies quickly and understand customer use casesCreative problem-solving skills and accountabilityStrong personal organization and a positive, collaborative mindsetFluency in English (verbal and written)Bonus : experience with finance or data analytics; cloud provider and / or FinOps certifications; additional languagesAre you a Do'er?

Be your truest self.

Work on your terms.

Make a difference.

We are a global, remote-friendly team that supports work-life balance, professional growth, and a culture of ownership.BenefitsUnlimited VacationFlexible Working OptionsHealth InsuranceEmployee Stock Option PlanProfessional Development Stipend

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