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Customer Success Manager

Customer Success Manager

DraiverMexico
Hace 10 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

About Draiver

Draiver is a leading smart logistics platform specializing in end-to-end vehicle delivery management and execution across the U.S. and internationally. Leveraging AI-powered route optimization and chaining technology, executed by our marketplace of 20,000+ vetted drivers, backed by an owned Captive Insurance unit and moving more than 1.4 million vehicles per year. We provide scalable, efficient, and cost-effective delivery solutions for auto and truck dealers, service centers, fleet operators, rental agencies, and OEMs. Our platform ensures faster delivery times, cost savings, and an unmatched customer experience.

Responsibilities

  • Develop and execute the onboarding of new customers by guiding them through account setup, training on our platform, and ensuring seamless integration with their existing operations.
  • Deliver actionable insights to help customers maximize their utilization of our platform.
  • Analyze customer metrics and build plans to proactively identify and address at-risk accounts.
  • Maintain regular business review cadence with customers regarding adoption trends, sentiment, and mining opportunities for deeper engagement.
  • Partner with internal teams to develop new strategies and initiatives. This will lead to new programs, process refinement and enhancing the overall customer experience.
  • Compiling performance data and preparing reports for business reviews and strategic decision making.
  • Conduct market and competitor analysis to identify opportunities and improve competitive edge in our industry.
  • Create clear, data driven reports and presentations for customers and internal stakeholders.

Skills and Qualifications

  • Strong organizational, project management, and time-management skills.
  • Excellent communication skills with ability to present complex data in a clear and concise manner.
  • Ability to work cross functionally in a fast paced environment, while balancing multiple priorities.
  • Bachelor’s degree in Business, Engineering, Marketing, or a related field.
  • Proven experience in Customer Success, Account Management, or a related role, in the SaaS or technology industry.
  • Proven success in SaaS adoption.
  • Desirable experience in the automotive sector.
  • Strong verbal and written communication skills in English; proficiency in Spanish or Portuguese is a plus.
  • Ability to travel for face-to-face customer visits, one or two times per month.

    • Key Competencies

  • Results-oriented with a strong sense of urgency and accountability.
  • Exceptional analytical and problem-solving skills, with the ability to leverage operational data to produce results.
  • Independent and strategic thinker capable of leading cross-functional teams.
  • High energy, self-motivated, and ownership driven spirit.
  • Strong attention to detail and commitment to customer success.

    • What We Offer

  • Competitive salary and commission structure.
  • The chance to be part of a forward-thinking company shaping the future of vehicle logistics.
  • Career growth and development opportunities.

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