Service Delivery Manager

ABOUT TEMENOS

Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably.

At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society.

THE ROLE

The SaaS Cloud Service Delivery Manager role is responsible to ensure effective delivery of SaaS Cloud Services to the Americas customers. The SDM is the “Single Point of Contact” representing Temenos cloud delivery to the customer.

This role is responsible for managing the in-life technical aspects of Cloud services and user support. This role will lead multi-disciplined teams in operating technology and software. The position requires a broad range of technical skills in managing a diverse operational environment with a focus on customer service and operation liaison.

The Service Delivery Manager (SDM) will manage multi-disciplined teams that support an advanced infrastructure, using private / public cloud, SAAS, and IAAS environments and includes :

• Cloud Service Delivery Management processes, schedule, cost, quality, and other SLAs
• Cloud Operation and Change Management
• Cloud Service Performance metrics and reporting
• Ensure Cloud Security & Compliance
• Support Audits
• Provide cross functional team leadership to achieve cloud service delivery goals.
• Plan, Develop and manage delivery schedule (preferably in JIRA planning)
• Facilitate key technical delivery meetings, capture action plans, and translate clear requirements in the various planning and delivery management systems.

OPPORTUNITIES

This position will be responsible for the timely delivery of Cloud Services to maintain existing systems. Given the pace of change of SaaS Cloud Services in all industries, duties and responsibilities include but are not limited to :

SKILLS

VALUES

SOME OF OUR BENEFITS include :

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