Technical Delivery Manager

Overview

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

We are seeking Technical Delivery Managers (TDM) to join our team in Mexico City, Mexico. In this role, you will advise customers on how to maximize the value they get from Appian software, ensure they achieve remarkable business results through technology engagements, and drive customer growth through technology expertise, trusted advice, relationships, and demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian-led engagements, including risk management and impediment removal.

TDMs collaborate with front-line sales reps to drive growth in strategic accounts and integrated deals. They engage in all aspects of driving results and growth at strategic accounts, including project management, account management, relationship building (customers and partners), financial management, opportunity qualification, problem identification, project / use case definition, demand generation, services positioning, and account strategy. All activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

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