Operations Lead

About us

As one of the top ride-hailing companies in the world, we have been redefining the industry since 2013 with innovative mobile technologies and new business verticals, driving us toward becoming a super app. Join us in our mission to combat global injustice.

We are seeking an experienced and highly skilled Deputy Business Development Manager to lead our ride-hailing vertical in Mexico. The successful candidate will be responsible for evaluating marketing strategies, overseeing driver operations, and analyzing supply and demand to drive growth across key cities. This role is pivotal in the strategy and budget management for Mexico, our largest market in GMV, and requires an in-depth understanding of the local market. The candidate will manage a team of Business Development professionals, with expected growth, and work cross-functionally to implement solutions, collaborating closely with marketing and driver teams without direct reporting lines. This hybrid role is based in Mexico, with occasional office visits.

Note : ONLY CVs in English will be considered

What you will do :

• Monitoring Ride Hailing KPIs from both sides of the marketplace (national and city level, including competitive monitoring)
• Strategic leadership & project management. Project leadership of key Ride Hailing cross-functional projects (new Tariff launches, new Schemes, Bonuses, new Partnerships etc.)
• Development of a country network
• Daily PMO of a business rhythm actions (cross-functional - local calendars, including events coordination)
• Responsible for budgeting in his region with help of Manager. Supports Manager in Business & KPIs planning
• Competent & effective communication with X-Fn Stakeholders from various departments, Users and representatives from different countries
• Partner with critical functional areas (Product, Marketing, BD, Policy, Ops, Legal, Tax, etc.) as needed, to drive business objectives
• Product feedback. Convince, align and monitor central features roll-out
• Control Launch plan in the country & contribute to the Launch Playbook
• Ability to estimate risks from GR / legal perspective and execute Action items and work with GR / Legal to plan mitigation strategy. Ad-hoc involvement in projects (Corporate functions : GR / Legal, tax, etc)
• Hire, manage and develop a super sharp, talented and motivated team up to 4 employees

Requirements :

We offer :