Sales & Service Manager

Sales & Service ManagerLocation : Monterrey, MexicoStart date : ImmediateContract type : PermanentSalary & benefits : Competitive, aligned with industry standards, Hybrid About Us : Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry.

Our online portal enables customers to order their favorite dishes at the click of a button.

With a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.

We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number.

As we expand into Mexico, we're looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region.This role reports to the Global Director of Operations.Years of Experience : - MUST have Strong experience with POS systems, online ordering platforms, or food delivery technologies.

• Solid background in the hospitality, restaurant, or food service industry.7+ years of experience in operations leadership and / or large-scale sales management, preferably in BPO / call centre environments with international exposure.Responsibilities : The below is your ideal roles and responsibilities - Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.
• Monitor performance metrics, identify improvement areas, and implement corrective actions.
• Develop, manage, and optimize budgets while ensuring cost efficiency.
• Implement best practices to drive efficiency and sales / service quality.
• Manage and mentor large teams across multiple channels (voice, chat, email).
• Develop and execute strategies to meet revenue and client growth targets.
• Collaborate with global teams to ensure seamless customer experience and satisfaction.
• Recruit, train, and develop high-performing teams.
• Provide ongoing coaching and leadership to build capabilities and future leaders.
• Foster a culture of accountability, continuous improvement, and client focus.Skills Required : The candidate should have the below skill sets, - Strong leadership and proven ability to manage large, multicultural teams.
• Exceptional communication and interpersonal skills.
• Expertise in operations, workforce management, and process improvement.
• In-depth knowledge of sales strategies and techniques in high-volume environments.
• Analytical and data-driven decision-making abilities.
• Ability to perform in fast-paced, dynamic, and high-growth settings.
• C1 English proficiency + native Spanish.Key Metrics of Success (KRA) : - Client Net Promoter Score (NPS) - SLA sales & service measures - Operational cost savings without compromising quality - Revenue growth through improved processes, upselling, and retention strategies - Process scalability and efficiency improvements - Team development and retention