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Sales & Service Manager

Sales & Service Manager

FoodhubMonterrey Metropolitan Area, Mexico
Hace 8 días
Descripción del trabajo

Sales & Service Manager

Location : Monterrey, Mexico

Start date : Immediate

Contract type : Permanent

Salary & benefits : Competitive, aligned with industry standards, Hybrid

About Us :

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button.

With a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.

We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into Mexico, we’re looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region.

This role reports to the Global Director of Operations.

Years of Experience :

  • MUST have Strong experience with POS systems, online ordering platforms, or food delivery technologies.
  • Solid background in the hospitality, restaurant, or food service industry.

7+ years of experience in operations leadership and / or large-scale sales management, preferably in BPO / call centre environments with international exposure.

Responsibilities :

The below is your ideal roles and responsibilities

  • Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.
  • Monitor performance metrics, identify improvement areas, and implement corrective actions.
  • Develop, manage, and optimize budgets while ensuring cost efficiency.
  • Implement best practices to drive efficiency and sales / service quality.
  • Manage and mentor large teams across multiple channels (voice, chat, email).
  • Develop and execute strategies to meet revenue and client growth targets.
  • Collaborate with global teams to ensure seamless customer experience and satisfaction.
  • Recruit, train, and develop high-performing teams.
  • Provide ongoing coaching and leadership to build capabilities and future leaders.
  • Foster a culture of accountability, continuous improvement, and client focus.
  • Skills Required :

    The candidate should have the below skill sets,

  • Strong leadership and proven ability to manage large, multicultural teams.
  • Exceptional communication and interpersonal skills.
  • Expertise in operations, workforce management, and process improvement.
  • In-depth knowledge of sales strategies and techniques in high-volume environments.
  • Analytical and data-driven decision-making abilities.
  • Ability to perform in fast-paced, dynamic, and high-growth settings.
  • C1 English proficiency + native Spanish.
  • Key Metrics of Success (KRA) :

  • Client Net Promoter Score (NPS)
  • SLA sales & service measures
  • Operational cost savings without compromising quality
  • Revenue growth through improved processes, upselling, and retention strategies
  • Process scalability and efficiency improvements
  • Team development and retention
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    Sales Manager • Monterrey Metropolitan Area, Mexico

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