Customer Service Specialist

Overview

We are seeking a full-time

Customer Service Specialist

in our Garmin Mexico location.

In this role, you will be responsible for providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat, and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary with the highest level of professionalism to determine which products, accessories and plan of action best serves their individual needs.

Essential Functions

Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media / web formats with the highest level of professionalism, determining with product, accessories and / or plan of action best serves their individual needs

Complete tasks and / or projects of basic complexity within defined process accurately and timelydocumenting the work in an organized manner

Become knowledgeable in the specifications, capabilities and operation of Garmin products to be able to accurately describe product features, capabilities and applications to customers

Remain current on changes in policies, procedures, and product offerings

Coordinate with internal departments, by reviewing production schedules, inventory reports, work orders and availability of stock, to get all information necessary regarding orders

Follow up on payments of orders, assisting customers with issues regarding their purchase and RMA ´s, shipping issues, order exchanges, cancellations, returns or refunds and other issues the customer may be experiencing, to find solutions and guarantee customer satisfaction

Follow up with unsatisfied customers, to gather information and understand the existing issues, to achieve a solution that will result in an overall positive experience, reporting any and all out-of-line conditions affecting customer satisfaction

Identify possible improvements in Garmin products, documentation and procedures and provide this feedback to the Team Leader of Dealer Operations, to guarantee the workflows of the position and department are documented and contribute to the satisfaction of the customer

Basic Qualifications

High School Diploma or GED

Must possess a minimum of 2 years of experience performing a substantially similar role

Demonstrated strong and effective verbal, written, and interpersonal communication skills

Must demonstrate effective independent judgment and decision-making skills

Ability to prioritize and multi-task in a flexible, fast paced and challenging environment

Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision

Must be team-oriented, possess a positive attitude and work well with others

Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers

Demonstrates a proficient ability to grasp new concepts quickly

Demonstrated strong mathematical and analytical skills

Demonstrates proficient data entry skills

Demonstrates proficient computer skills in Microsoft software including Word and Excel

Driven problem solver with proven success in solving difficult problems

Desired Qualifications

Bachelor's Degree in Business Administration, Management, Operations, Material Management, Logistics, Industrial Engineering or substantially similar field

Demonstrated interest for the product segment and interest in developing product knowledge

Experience working with Oracle

Ability to understand, read, write, and speak English with a basic level of proficiency

Reliable and punctual

Experience with Consumer Electronics

Previous technical troubleshooting

Garmin International is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program.

Details can be found here :

Garmin Benefits

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