Tech Support Specialist

We're looking for a Tech Support Specialist with BPO Experience to join a fast-growing team in the real estate technology space.

This is a customer-facing support position — no deep IT knowledge or programming experience is required.

If you're detail-oriented, tech-savvy, and passionate about delivering excellent customer support experiences, this could be a great fit for youResponsibilitiesProvide customer support to users via chat, email, and phoneEducate customers on platform features and best practicesTroubleshoot technical and non-technical issues (user-facing only — no IT expertise required)Collaborate with internal teams to improve products and processesBuild strong customer relationships and help drive customer satisfaction and retentionRequirementsJob stability is a must : Candidates should have held their last role for at least 2–3 consecutive years , demonstrating a solid track record2+ years in a tech support or customer service role (experience with SaaS products preferred)BPO experience is requiredStrong troubleshooting skills for user-facing issuesExcellent communication : fluent in English (spoken & written)Highly organized, self-motivated, and able to multitaskComfortable using tools like CRMs, Zendesk, Salesforce, etc.Please note : This role focuses on customer service support, not IT.

No prior IT or programming experience is needed.Additional InformationSalary : $7.00 USD per hourSchedule : Flexibility to work any day from Monday through Sunday, within the hours of 8 : 00 AM to 11 : 00 PM (8-hour shifts).

Two days off will be provided during the week; however, these will not fall on weekends