Strategic Resolution & Insights Partner

About the TeamOur Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience.

As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.About the RoleWe are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most.

As a Premium Resolution Partner, you will serve as a Merchant's direct point of contact, and guide them while they navigate highly complex issues.

You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to make it right.

Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs.

You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.ResponsibilitiesGet to the lowest level of detail while strategically solving Merchant problems - you aren't afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serveInteract and build strong relationships with Merchants through various channels (phone, video, text, email, etc.)Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending actions to cross-functional partnersWork directly with Merchants daily to ensure flawless experiencesDevelop expertise in how DoorDash's systems and resources work to promote positive outcomes for MerchantsProvide a best-in-class service experience to MerchantsYou're excited about this opportunity because you will...You have 2 years of experience with account management, customer support, retail, hospitality or related fieldPrevious industry experienceCollege degree or equivalent experienceQualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteExperience providing advisory and partnership-level support through both proactive and reactive interactions with customersExperience advocating for customer experience within a team or initiativeYou have experience in an account management or customer service role — you love helping peopleYou excel at building relationshipsYou excel at determining prioritizationNotice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only : We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.

The Covey tool has been reviewed by an independent auditor.

Results of the audit may be viewed here : Covey.About DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.

We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities.

We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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