Strategic Partner Manager - Latam

Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses.

Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools.

With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences.

With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall :

At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes.

We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision.

If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

Aircall recently opened a new office in Mexico to support the growth in LATAM.

You will

report directly to the Head of Partnerships South EMEA & LATAM

and be responsible for

supporting Aircall's strategic direction for LATAM.

Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.

This position is based in

Mexico City (Polanco)

Your mission @ Aircall

As a Strategic Partner Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.

This role requires a blend of strategic thinking, relationship management, and hands-on execution.

You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.

Partnership Management :

Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).

Business Development :

Identify new partnership opportunities and develop strategies to expand Aircall's market presence in LATAM.

Lead and accelerate sales growth

in Mexico, Colombia, and Chile by executing business strategies tailored to these markets.

Provide

strategic insights

, working closely with the Sales Director, to adapt Aircall's vision and strategy for the region.

Collaborate effectively with

cross-functional teams

such as Marketing, Partnerships, BDR, Customer Success, Product, and Tech to evaluate and pursue growth opportunities in the market.

Event Participation :

Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.

Develop a deep understanding of the

LATAM SMB market

, the competitive landscape, and key trends in Mexico, Colombia, and Chile to keep Aircall at the forefront of industry developments.

A little more about you

Fluency in Spanish and English

is a must

Entrepreneurial mindset

to establish and grow our presence in a new market, demonstrating autonomy

Self-starter motivated to

go above and beyond the task

at hand and succeed in a collaborative, fast-paced environment

Naturally

curious and passionate

about learning and adapting to new markets, technologies, and sales strategies in Latin America (LATAM)

Experience with

channel and integration partnerships

in LATAM is an added advantage

A previous experience in the

Hubspot, Salesforce or Zendesk ecosystem

will be a plus

Tons of

energy, passion, humor

, compassion, and enthusiasm

We know that success comes from clever work and deserves recognition and reward.

We value people who are bold, ambitious, collaborative and customer-centric.We are a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents.

We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

Key moment to join Aircall in terms of growth and opportunities

• ? Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities : cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement :

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.

We're working to create a place filled with diverse people who can enrich and learn from one another.

We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

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