Proven Program Manager for Strategic Growth

GP Strategies is a leading talent transformation provider. We deliver award-winning learning and development solutions, helping organizations transform through their people and achieve meaningful change.

We have 55 years of global experience working across thousands of projects and initiatives. Our focus is on relationships, business, work, innovation, strategy, and transformation - all about people. At GP Strategies, we're about our people - an extensive global network of learning experts.

We seek an experienced Account Manager / Programme Manager to support the Americas region of a large-scale Managed Learning Services (MLS) account for a high-profile global Financial Services company.

The primary responsibilities include ensuring efficient operations, aligning with both the company's and client's strategic goals. This role involves close collaboration with various departments to streamline processes, improve performance, and provide leadership and direction to team members.

Key Activities :

• Operational Management : Oversee contracted services, ensuring compliance with service level agreements and internal targets.
• Client Stakeholder Management : Establish and maintain strong relationships with key client stakeholders to ensure satisfaction and long-term partnerships.
• Internal Stakeholder Collaboration : Collaborate with regional leads, senior management, and cross-functional teams to align operational strategies and objectives.
• Communication : Serve as the primary point of contact for internal and client stakeholders, ensuring clear, consistent communication regarding project updates and performance metrics.
• Risk Management : Identify potential risks and develop mitigation strategies to ensure business continuity.
• Financial Management : Manage financial performance, ensuring profitability, cost control, and revenue growth.
• Process Improvement : Identify and implement process improvements to optimize technology and processes that enhance efficiency, productivity, and customer satisfaction.
• Strategic Collaboration : Work collaboratively with clients to identify opportunities for additional services and revenue generation.
• Team Leadership : Lead, mentor, and develop a team of learning consultants, project managers, and project administrators.

Qualifications