Customer Success Manager - Mexico

Role Overview

As a Customer Success Manager at Cyberhaven, you will be the trusted advisor and advocate for our customers, helping them succeed in leveraging our cutting-edge data security solutions. You\'ll ensure customers derive maximum value from their investment, drive adoption, and foster long-term relationships to support renewal and expansion opportunities.

Key Responsibilities

• Customer Advocacy : Build strong relationships with key stakeholders, understanding their business objectives and aligning Cyberhaven\'s solutions to meet their goals.
• Value Realization : Regularly review customer usage data, identify opportunities for optimization, and recommend best practices to maximize the impact of Cyberhaven\'s solutions.
• Retention and Growth : Monitor customer health scores and proactively address risks or concerns to ensure high retention rates and identify upsell opportunities.
• Feedback Loop : Act as the voice of the customer by gathering feedback and conducting QBRs and collaborating with internal teams (product, engineering, sales) to drive improvements in the platform.
• Reporting : Maintain accurate records of customer interactions, goals, and success metrics using specific tools like Salesforce, Gainsight, or others.
• Renewals : Manage renewals lifecycle with customers, including quoting and uplifts

Qualifications

Preferred Skills

Location Preference

What you can count on

Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data. We\'ve raised over $250M from leading Silicon Valley investors like Khosla and Redpoint. Cyberhaven is also backed by founders, executives, and security leaders who have built transformational technologies at Crowdstrike, Nutanix, Palo Alto Networks, Meta, Google, Slack, and others.

Our company values

Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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