Exceptional Customer Experience Ambassador

Transforming Customer Experience Through Exceptional Service

Job Description

This role is centered around delivering a world-class customer experience via inbound and outbound calls, ensuring seamless resolution to last-mile delivery problems.

The ideal candidate will be passionate about building strong connections with customers, possess excellent verbal and written communication skills, and thrive in a collaborative team environment.

Key Responsibilities :

• Provide exceptional customer service via inbound and outbound calls.
• Resolve complex last-mile delivery logistics issues to ensure customer satisfaction.
• Coordinate effective communication between customers, delivery teams, stores, and warehouses.
• Meet rigorous customer service performance targets.
• Stay compliant with assigned tasks, including Proof of Delivery Tracking, chat, email, or case assignment.

Requirements :

Benefits :

Technical Skills and Competencies :

Join our dynamic team and be part of revolutionizing the logistics industry through customer-centric solutions.

How You'll Thrive :

We're committed to fostering a culture that values diversity, equity, and inclusion. If you're excited about this opportunity and possess the necessary skills, we encourage you to apply now!