Call Center Supervisor

Location : Roma Norte, Mexico CitySchedule : Monday to Friday, 7 : 00 AM – 3 : 00 PM (8 : 00 AM - 4 : 00 PM starting November)Salary : MXN $20,000 / month + legal benefitsEmployment Type : Full-time, On-siteIndustry : Healthcare (U.S.-based clinic)We are seeking a dedicated and motivated Call Center Supervisor to join the team of a U.S.-based healthcare clinic.

This is a full-time, on-site position located in Roma Norte, CDMX.

If you are looking for a stable, long-term opportunity where you can grow and develop professionally, we'd love to hear from you.Responsibilities : Supervise and support a team of call center agents to ensure high-quality serviceMonitor performance and provide coaching to team membersOversee day-to-day operations and ensure adherence to schedulesResolve escalated customer issues in a timely and professional mannerCollaborate with management to implement process improvementsEnsure compliance with company policies and quality standardsRequirements : Previous experience as a call center supervisor or in a similar leadership roleStrong communication and problem-solving skillsAbility to lead by example and foster a positive work environmentFluent in English and Spanish (spoken and written)Experience in healthcare or working with U.S. clients is a plusWhat We Offer : Competitive monthly salary of MXN $20,000Full legal benefitsA supportive and growth-oriented work environmentThe opportunity to be part of an international healthcare teamCareer development and long-term growth potential