Contract Lifecycle Manager
As a key member of our team, you will oversee the entire contract lifecycle from planning and implementation to sustainment. Your primary responsibility will be to ensure that all contractual commitments are met or exceeded.
Key Responsibilities :
- Develop and lead the contract planning process to meet stated Key Performance Indicators (KPIs).
- Collaborate with cross-functional teams to maintain contract commitments and drive project success.
- Manage contract-related activities and services, ensuring timely completion according to schedules.
- Document and define contract services, scheduling them in our systems.
- Align customer expectations with contract objectives, managing renewals and satisfaction.
- Plan and schedule contract milestones using appropriate tools.
- Generate progress reports, presentations, and other contract documentation internally and to customers.
- Coordinate contract implementation and processes, acting as the primary point of contact.
- Lead weekly calls with customers to manage relationships and escalate issues.
Qualifications
Experience in preform or plastics manufacturing with operational KPI understanding.Post-Secondary Mechanical Engineering degree or equivalent, with 3-5 years' experience in operations or technical project management.Proven project management experience, enabling technical discussions and problem-solving with customers.Specific expertise in injection molding technology and various applications.Excellent communication skills, delivering technical reports and resolving issues with internal teams.Strong organizational, negotiation, and project management skills, with proficiency in Power Point, Excel, PowerBI, and SharePoint.Knowledge of Service and customer issue resolution, ERP Systems, and the 8D methodology.Sales-oriented with business requirement assessment and continuous improvement mindset.Ability to communicate verbally and written in Spanish and English.Our organization offers competitive compensation, benefits, and opportunities for growth and advancement.