Source to Pay Operations Travel & Expense SME – Americas Region

About Astellas :

At Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results. Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with well-defined ethical principles, values, and systems

Astellas’ Global Capability Centres – Overview

Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.

The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.

Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.

Purpose and Scope :

This is a S2P Operational role specifically for Travel & Expense within the Americas region, responsible for the day-to-day operational performance regionally whilst always ensuring global alignment. The role holder will ensure that we are committed to operational excellence, controls and compliance.

This role will also be responsible for contributing to the global S2P continuous improvement agenda ensuring we have an embedded continuous improvement mindset throughout the S2P operations. The role holder will work seamlessly with the wider S2P Pod to support the delivery of transformation activities.

Responsibilities and Accountabilities :

Key areas in scope, but not limited to, are as follow :

• Operational SME : A subject matter expert for all regional sub process operations including Quality Control, Compliance, Continuous Improvement and Operational Excellence.
• Communication : Able to communicate with impacted business customer groups to understand and interpret operational user experience and convert into impactful operational improvements. Able to communicate changes to the business users and senior stakeholders.
• System Knowledge : A working knowledge of Concur is a must and the full suite of Ariba, SAP S4 and Service Now is a benefit
• Flexible Mindset : Able and willing to contribute to all operational areas of Source to Pay where required such as Contracting, Invoicing and Supplier Master. Able to manage multiple conflicting demands with confidence.
• Agile : Competent in agile deployment of initiatives including agile scrum experience. Able to participate as a process subject matter expert in prioritised operational initiatives as part of agile teams
• User Experience : Maintain customer feedback loops, translating business user experience feedback into tangible improvements and outcomes that are welcomed by the Astellas business.
• External Insights : Leverages external networks to continuously reference, benchmark and validate Astellas performance and uncover fresh operational improvement areas.
• Cross-Functional Collaboration : Works competently across Procurement, Finance, Ethics Compliance, IT, Tax and relevant business users to ensure operational activities are aligned and endorsed.
• Continuous Improvement : Drives efficiency across S2P through automation, AI-driven purchasing experience and seamless workflow with the right balance of business self-service.
• Operational Performance : Excellent collaboration with the source to pay transformation teams by enabling best in class transactional performance, high BPO (Outsourced processing service) service quality and setting externally benchmarked KPI and SLA for the relevant processes
• Customer Service Focus : Strong Customer Service focus being able to deal confidently with all levels and areas of the business when discussing S2P operational processes.

Required Qualifications :

Working Environment

This position is based in Mexico City and will require on-site work in a hybrid set up.

At Astellas we recognize the importance of work / life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.