Sr Service Delivery Manager - SF Health Cloud

Overview

You will be hire by Page Consulting. You will be assigned to one of our clients.

Sobre nuestro cliente

A global biopharmaceutical company , that specializes in the discovery, development, and commercialization of medicines for rare diseases .

Descripción

• Working closely with third-party / vendor onshore / offshore resources and the Global IT team to manage, maintain, and deliver value to the business through robust unified commercial platforms, including AI-augmented capabilities such as generative content and autonomous agents.
• Assisting Director in managing capital and expense budgets and vendor contract negotiations.
• Leading AI-Augmented Engineering Practices, ensuring key technical components are delivered on time and with desired quality in all phases of new application development or enhancements to existing applications.
• Overlooking internal and external development teams for adherence to best practices and standards. Best practices and standards include security, architecture, coding standards, deployments, and operating procedures, with AI-enhanced monitoring and compliance checks.
• Driving the execution of the long-range strategy and roadmap of applications ensuring alignment with vendors and business needs, incorporating AI innovation roadmaps.
• Collaborating globally with business partners and internal IT stakeholders to gather business requirements, guide and educate on automation opportunities and execute IT strategies.
• Manage direct reports and additional onshore / offshore resources from vendor or temporary staff by recruiting, training, and coaching employees and communicating job expectations, including upskilling teams in AI tools and practices.
• Manage Patient Pharma business application(s) including Salesforce Health Cloud and Experience Cloud by :
• Operational monitoring and improvements including backup strategy, Disaster Recovery, and archiving, enhanced by AI-driven anomaly detection and predictive maintenance.
• Develop and enforce release management strategy and development standards, using AI for automated testing and quality assurance.
• Providing architectural oversight, including AI integration patterns and ethical AI design.
• Balancing the demand for enhancements and changes with available resources.
• Maintaining roadmaps and budget for patient applications.

Perfil buscado

Qué Ofrecemos

Full payroll, not a mixed model

Includes a contract-to-hire scheme with the client

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