CS&L Platform Deployment Specialist – Order Management

Job Description : Responsibilities :

• Ensure the deployment of the Global Business Platform.
• Assist in performing As Is analysis during Solution Identification phase
• Collects required information for the Change Impact analysis and facilitates impact analysis execution
• and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
• Provides expert knowledge of the subject area and the project methodology.
• Writes and reviews level 5 Standard Operation Procedures (SOPs).
• Support development of User Acceptance Test (UAT) scenarios and test scripts.
• Support and co-ordinate User Access Testing (UAT)
• Develops and coordinates communication materials related to New Ways of Working.
• Identifies training needs and conducts trainings for end users.
• Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during
• configuration, training or other activities and follows through on resolution of those issues.
• Performs analysis during Ramp-up phase and proposes corrective actions.
• Identifies improvement opportunities and integrate best practices for future resolution.
• Captures lessons learned and best practices from each implementation and integrates them into future
• impact resolution / improvement roadmaps.
• Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

Minimum required Skills :

Specific Functional Skills & Experience :