Service Engineer

Overview

At the Electrolux Group, a leading global appliance company, we strive to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate to develop solutions that deliver enjoyable and sustainable living. Join us in our quest to build the future home. You will be based at the Tlalnepantla office, Mexico.

Take customer care to the next level. Our Consumer Direct Interaction sector is consumer-centered, bringing together the main functions of this journey to offer the best aftersales services and exceptional experiences that turn consumers into loyal ambassadors to our brands.

What you'll do

• Monitor product quality issues reported from the field and analyze performance metrics to identify improvement opportunities.
• Collaborate with cross-functional teams to resolve technical problems and drive continuous product enhancement.
• Develop and maintain accurate, user-friendly technical documentation such as service manuals and troubleshooting guides.
• Ensure readiness for new product launches by updating service processes and technical content.
• Provide feedback to product development teams based on field data and consumer insights to improve future releases.
• Lead service initiatives focused on improving key performance indicators like first visit resolution and repair cycle time.
• Participate in Lean Thinking projects and activities (EMS / C2W) as part of the continuous improvement culture.

Who you are

Where you'll be

You will be based at the Tlalnepantla office. Located in the metropolitan area of Mexico City, this office plays a key role in Electrolux’s operations in the North of Latin America, supporting commercial, logistics, and service functions. It is home to teams committed to delivering exceptional consumer experiences across the region.

Additional information

As part of the Electrolux Group, we will continually invest in you and your development. There are no barriers to where your career can take you.

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr