Onboarding Engineer

About the Role :

As an Onboarding Engineer you will be responsible for ensuring the successful Implementation

of CleverTap’s Mobile and Web Application SDK’s, smooth onboarding of new customers to

CleverTap’s UI allowing our customer to realize their Business Goals and Use Cases.

What will you do :

• Work Directly with Technical Stakeholders and Development Teams guiding them on their

successful integration of CleverTap SDK’s and API’s

implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).

work in individual capacity, to build relationships, educate, guide and train the customers

Business Users, Developers and other technical stakeholders through the implementation

process, campaign creation and successful "Go Live"

requirements to implement customers business use cases, assist with techno-functional

knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.

enhancements required in the CleverTap product and provide actionable inputs to the internal

teams (CS, Product, Engineering, etc.)

goals / metrics, and customer objective key results and outcomes

What are we looking for?

Must Have :

Technologies, APIs & Integration Techniques

Good to Have :

Measures of Success :

Who will you report to : Senior Director - Customer Onboarding

Why join us?

What is working at CleverTap like?

About CleverTap

CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.

At the forefront of our innovation is Clever.ai , driving the next wave of AI-powered engagement. With Clever.ai, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™ , our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. Join us in shaping the future of engagement.