Director, Road Service. Transportation industry

Direct message the job poster from C.R. England

The Director of Road Service and Outside Maintenance is responsible for all maintenance activity outside the company shop network. This includes responsibility for a Road Service department of 30 people handling driver and vendor calls for outside maintenance. The position is also responsible to find vendor solutions to support dedicated operations not near a company maintenance facility. This is an extremely impactful position in the maintenance department responsible for over 50% of the maintenance budget, currently about $30 million. This person is responsible for leading a team that focuses on maximizing equipment availability while minimizing overall cost. This person must use excellent vendor management and negotiating techniques and always look for process improvement opportunities internally and externally. The Director of Road Service and Outside Maintenance interacts with all the operating divisions and many support departments to successfully support the business.

Position Responsibilities

• The position will manage outside maintenance to ensure maximum equipment availability while minimizing cost and ensure excellent customer service to our drivers.
• Deal with multiple issues at once
• Conflict Resolution including drivers, other support departments, vendors, etc.
• Handle urgent situations in a professional manner.
• This job is highly demanding and requires patience and professionalism.
• Manage a team of 30 people in a call center environment to deliver maximum equipment availability, minimal cost, and excellent customer service to drivers. This includes interviewing for hire, coaching, determining standards, conducting performance appraisals and all areas of performance management including termination.
• Work closing with operating divisions and support departments
• Work closely with maintenance department leadership to support the preventative maintenance program, warranty program, and campaigns and recalls.
• Identify ways to improve processes in order to maximize company value.

Essential job requirements may include, but not limited to

Job qualifications may include, but not limited to

Physical Requirements

Education and Experience

Working Environment and Conditions

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change; i.e., emergencies, rush jobs, changes in personnel, workload, technological developments, etc.Reasonable accommodations will be considered and provided as available and appropriate for non-essential job functions.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Transportation / Trucking / Railroad

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