About the Role
We are seeking a highly skilled Customer Engagement Specialist to join our team. The ideal candidate will have excellent communication skills, a proactive approach to solving issues and the ability to convert customers into passionate advocates.
Key Responsibilities
- Communicate with customers via phone, email and chat to provide prompt and knowledgeable responses to their queries.
- Work collaboratively with internal departments to ensure customer needs are met and exceeded.
- Provide accurate information about products, pricing and availability to customers.
- Data entry in various platforms to maintain accurate records.
What We Offer
A dynamic and supportive work environment.Ongoing training and development opportunities.The chance to make a real difference to our customers' experiences.Requirements
Excellent communication and interpersonal skills.Ability to work well under pressure and meet deadlines.Proactive approach to problem-solving.Strong analytical and organizational skills.