Logistics Appointments and Customer Experience SupportJ.B. Hunt Transport Services, Inc. • Querétaro, Querétaro, Mexico

Logistics Appointments and Customer Experience Support

J.B. Hunt Transport Services, Inc. • Querétaro, Querétaro, Mexico

Hace más de 30 días

Descripción del trabajo

Job Objective

Efficiently verify the scheduling, tracking, loads and documentation of shipments, ensuring regulatory compliance and customer satisfaction through effective communication and strong relationships.

Advanced English required

Workplace : Torre 2, Plaza Uptown Juriquilla.

Salary : $15,000 MXN per month before taxes

Minimum Qualification : High school Diploma or GED from US only or Bachelor's degrees related to logistics from Mexico.

Schedule : Monday to Friday, 7 : 00 AM – 4 : 00 PM or

Schedule : Monday to Friday, 6 : 00 AM – 3 : 00 PM or

Schedule : Monday to Saturday, 7 : 00 AM – 2 : 00 PM

Key Responsibilities

Scheduling and Tracking of Shipments

Book loads and record customer orders.
Schedule and reschedule pickup and delivery appointments using appropriate reason codes.
Monitor freight in transit and anticipate rescheduling to avoid penalties.

Documentation Management and Regulatory Compliance

Process shipping documents in accordance with border customs import / export regulations.

Provide documentation to validate customer disputes.

Maintain updated records and files, code documents, and compile operational data.

Customer Communication and Support

Confirm product orders and coordinate delivery appointments.

Resolve appointment requests in locked-out areas and establish specific customer requirements.

Maximize customer satisfaction through proactive service.

Interpersonal Relations and Collaboration

Build and maintain relationships with new and existing customers.

Collaborate with other business segments to resolve load-related issues.

Provide internal support for logistics incidents.

Required Competencies

Multitask experience

Organization and attention to detail

Effective communication

Customer orientation

Knowledge of logistics processes and customs regulations

Problem-solving under pressure.

Este puesto es con Hunt Mexicana, S.A. de C.V.

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Customer Support • Querétaro, Querétaro, Mexico

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