Logistics Customer Experience Representative

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Advanced English required

Workplace : Torre 2, Plaza Uptown Juriquilla.

Salary : $18,000 MXN per month before taxes

Minimum Qualification : Bachelor's degrees related to logistics from Mexico.

Schedule : Monday to Friday, 7 : 00 AM – 4 : 00 PM

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and / or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability.
• Build and maintain relationships with new and existing customers.
• Collaborate with other business segments to resolve load-related issues.
• Provide internal support for logistics incidents.

Preferred Qualifications :

Este puesto es con Hunt Mexicana, S.A. de C.V.