Customer Service Specialist

Job Description :

Role : Customer Service Representative

Role Type : Full time, On-site

Location : Querétaro, Mexico

Key Skills :

• Advanced English communication skills,
• Proven Customer Support experience or experience as Client Service Representative,
• Ability to appreciate the customers’ perspective showing empathy,
• Active listening to fully engage the customer with their concerns,
• Ability to multi-task,
• Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources,
• Understand policies and procedures and communicate them professionally to the customer,
• Acknowledging and resolving customer complaints / concerns,
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions,
• Resolve customers’ concerns and answer customers’ questions to your best ability,
• Able to manage stressful situations in customer Service Person.

Specification :

If you're interested kindly share these details to jenita.jayaraj@tcs.com

Candidates name : Contact number :

Email id :

Current location :

Citizen :

Current salary :

Total Years of experience :

Relevant years of experience :

Expected salary :

Do you have previous experience in tata consultancy services :

English speaking level : Basic, Intermediate and Advance

Please share your updated CV