Customer Engagement Specialist

About the RoleWe are seeking a highly skilled Customer Engagement Specialist to join our team.

The ideal candidate will have excellent communication skills, a proactive approach to solving issues and the ability to convert customers into passionate advocates.Key ResponsibilitiesCommunicate with customers via phone, email and chat to provide prompt and knowledgeable responses to their queries.Work collaboratively with internal departments to ensure customer needs are met and exceeded.Provide accurate information about products, pricing and availability to customers.Data entry in various platforms to maintain accurate records.What We OfferA dynamic and supportive work environment.Ongoing training and development opportunities.The chance to make a real difference to our customers' experiences.RequirementsExcellent communication and interpersonal skills.Ability to work well under pressure and meet deadlines.Proactive approach to problem-solving.Strong analytical and organizational skills.