Teleria Specialist

Description

Reports to : Order Processing Supervisor

Department : Operations

Job Summary

The Teleria Customer Solutions Expert is responsible for handling incoming orders for money transfers and bill payments, as well as addressing customer inquiries related to products, locations, and exchange rates. This role is key to ensuring customer satisfaction and upholding the company’s reputation by consistently delivering excellent service with enthusiasm over the phone.

In addition to processing customers’ orders, the expert actively contributes to revenue growth by developing sales skills, retaining customers, and recommending the most convenient money transfer payment locations for them. Also, cooperate actively with any active campaigning as social efforts.

Key Responsibilities

• Handle phone transactions for money transfers, bill payments while providing accurate and helpful general information to customers.
• Consistently deliver enthusiastic, high-quality customer service during every call interaction.
• Proactively engage customers by offering the best available rates and applying strong sales skills to convert each call into a successful transaction.

Qualifications

Hours of work

Being able to work on weekends, holidays, and night hours.

Overtime expectations

Able to support the operation with extra time if is necessary or requested by workforce.

Work environment

100% office work

Transportation requirements

Must be located within Ria’s transportation zone or have reliable personal transportation.