Supervisor Teleria

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ : EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The Teleria supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will deliver reports and constant communication.

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy,  and are meticulous and organized.

What we are looking for

3+ years of experience in call center operations and team management.

Strong leadership, coaching, and conflict-resolution skills.

Excellent communication in English and Spanish (verbal & written).

Knowledge of KPIs, performance metrics, and operational procedures.

Organized, detail-oriented, and able to prioritize tasks under pressure.

Schedule flexibility to work nights, weekends, and holidays if required.

Key Responsibilities

Supervise daily operations of the Customer Care team to ensure high-quality service.

Manage schedules, staffing levels, and performance metrics for efficiency.

Coach, train, and evaluate operators and team leaders to achieve goals.

Monitor calls and ensure compliance with policies, processes, and standards.

Address escalated customer complaints and provide effective solutions.

Develop action plans to improve team productivity and customer satisfaction.

PERKS & BENEFITS

• Competitive salary
• 1 month of Aguinaldo (Christmas bonus)
• 15 days’ vacation
• Life insurance
• Food vouchers
• Work-life Balance
• Growth Opportunities

Ria Money Transfer is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at :   http : / / www.riamoneytransfer.com /

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.