Customer Support Specialist Hybrid (6 Months Project)

The opportunity is Hybrid - 6 Months Project (Puerta de Hierro, Zapopan, Jalisco)

• Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. The service center will be open from 6am-9pm CST USA and will occur related schedules.
• Receive and respond to inbound phone calls for customer assistance.
• Respond to outbound phone call requests.
• Document all calls in ticketing and tracking systems.
• Respond to customer inquiries and provide data to customers within a required time frame.
• Act as liaison between claims department and providers.
• Research customer claims in the primary payor systems.
• Ensure highest level of customer service on every call.
• This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.