Customer Support Engineer

Empowering the people that make global commerce happen.

About CargoSprint

CargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry. We have developed cutting-edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved. Our workplace fosters innovation, collaboration, and the drive to solve industry challenges.

CargoSprint is dedicated to delivering game-changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence.

If you think we are a great mutual fit , we want hear from you!

About You

You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry.

About the role

CargoSprint company is looking for an entry-level full-stack engineer to join our Customer Support Engineering (CSE) team. This role reports to the Manager of the CSE team and is a hybrid position, working from our Guadalajara office three days per week and remotely two days per week. In addition to providing delivery engineering services to the Delivery Management team, governed by the project management plan and process, the CSE team supports the sales and production support processes. The company will provide training and mentorship to support continued learning and career development.

What you'll do

• Configure, deploy, and test implementations for new and existing customers
• Adopt test-driven development and Agile practices
• Revise, update, refactor and debug code
• Provide technical solutions to customer inquiries and issues
• Work closely with Product Engineering teams to ensure engineering best practices and customer satisfaction
• Respond to and independently resolve incident events
• Develop and maintain internal and customer-facing documentation

Qualifications

Does this role sound like the next step in your career?

We’d love to hear from you! If you don’t meet all of the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience—talent comes from many places, and skills are transferable.

Our Commitment to an Extraordinary Work Environment

At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self.

Our CargoSprint Recruitment Team personally reviews every application.

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