L3 Support Engineer

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.

• Provide daily Level 3 support coverage by addressing questions and issues from business units and field personnel in our contract management space.
• Monitor system jobs and report issues with our 3rd party vendors.
• Troubleshoot issues within our internal CLM systems and in collaboration with 3rd party vendor developers
• High level of communication to clients through ticket, and sometimes on Teams call
• Provide routine off-hour support coverage, demonstrating flexibility for weekend support needs and specific business or IT events.
• Familiarity with software architecture, integrations, and APIs
• Experience with Jira, TestRail, Mulesoft, and test automation tooling is a plus