Network Operations Engineer

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Overview

GNOC – (Global Network Operations Center)

Working hours : North America – 7 AM PST to 4 PM PST

Responsibilities

• Using existing procedures and tooling, develop and safely complete network changes
• Participate in operational rotations providing break-fix support
• Identify actionable incidents using monitoring systems, apply strong analytical problem-solving to mitigate network events / incidents, and follow up on routine root cause analysis (RCA), coordinating with support teams and vendors
• Provide on-call support services as needed; duties are varied and complex, requiring independent judgment (nights, weekends, holidays)
• Join major event / incident calls; use technical and analytical skills to resolve network issues that impact customers / services
• Fault handling and escalation — identify and respond to faults on systems and networks, collaborating closely with 3rd party suppliers and handling escalation through to resolution

Automation / Scripting

Resources will use automation to complete work and develop scripts for routine tasks

Project Management

Assists in the implementation of short-, medium-, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

650 tickets per engineer as a benchmark to handle per month.

Burndown GNOC tickets.

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